Are you having issues authenticating with library resources?

47 views   |   0   0   |   Last updated on Oct 21, 2020    Journal and Newspaper Articles General

 

Are you having issues accessing library resources? Perpetually stuck in an authentication loop? Getting a blank screen where content should be? Here are a few tips:

  1. If you are using Summon, look for a frame on the right side of the screen. Scroll down that frame and select the “Open content in new tab” button. The content should be accessible in the new tab.
  2. Clear the cache (https://clear-my-cache.com) of the web browser you are using and restart the browser to access the resource again.
  3. Try another web browser that you do not normally use. We find Firefox works consistently when accessing resources.

Hopefully one of these suggestions will work for you. If all else fails, just ask us! https://www.uleth.ca/lib/Ask_Us